Custom closets and storage solutions -- Sacramento, Roseville, Placer County, and Tahoe -- survey form

Thank you for your time in filling out this survery. It is an important tool in helping us serve our clients better.

Please know that The Closet Doctor is committed to respecting your privacy. All of the information provided to us is kept strictly private, including names, addresses. The Closet Doctor does not sell or rent your information to anyone. It is used solely for the purpose of improving our business.

All required fields are denoted with "*".

Your Name:
Your Age Group:
Your Email Address:*
Products/Services Purchased: (select all that apply)	Closet Organizers Garage Cabinets Murphy Bed Home Office
Your Designer's Name:
Your Installer's Name:

1. Please think back to before you purchased a closet organization system from our company...

If there were some things that frustrated you about your closets, what would they have been?

At that time, what was the most important thing to fix or improve with your closets?

At that time, what was most important to you in choosing closet organizers?

At that time, what was most important to you in choosing a closet organizer company?

We know you had many choices of closet organizer companies, and we appreciate your choice of our products and services. If you were to list the reasons why you chose the Closet Doctor, what would they have been?

	Excellent	Acceptable	Marginal
2. How would you rate our office staff, other than designers?

Treated courteously:
Helpful:
Was the staff knowledgeable:
Comments:

	Excellent	Acceptable	Marginal
3. How would you rate your designer with respect to:

Helpful, consultative approach:
Functionality of design developed:
Thoroughness / Follow-up:
Comments:

	Excellent	Acceptable	Marginal
4. How would you rate your installer(s) with respect to:

Friendliness / Helpfulness:
Explanation of the Installation:
Care of your home and furnishings:
Diligence, work ethic:
Clean-up:
Overall quality of installation:
Comments:

	Excellent	Acceptable	Marginal
5. If you dealt with our showroom...

Was the staff knowledgeable?
Were you treated courteously?
Were the systems displayed helpful to you?

	Excellent	Acceptable	Marginal
6. Overall, how would you rate...

The scheduling of your installation:
Sales materials (photos, samples, etc.):
Overall service and quality:
Did we exceed your expectations?	Yes No
If so, please explain...

Would you refer us to your friends and family?	Yes No

If so, please contact...
1)	Call Ph #: Mail Brochure Wait to hear from them

2)	Call Ph #: Mail Brochure Wait to hear from them

3)	Call Ph #: Mail Brochure Wait to hear from them

Thank you for choosing The Closet Doctor. -- Derrek Holland

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Contact us at: 888-297-9666 or info@closet-doctor.com
The Closet Doctor, 107 Flocchini Circle, Suite 200, Lincoln CA 95648 * California License #757092

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