Customer FAQ

GENERAL

How long does it take until it's installed?
From contract signing to installation we average 2-3 weeks.

Is the product all made by The Closet Doctor?
We manufacture all of the cabinetry here in our facility.  Certain items like tops and raised panel door/drawer fronts come from local vendors.

What are the drawer and door faces made of on your closets, wall beds and home offices?
Our raised panel doors utilize a Rigid Thermofoil on MDF.  The shape of the door is cut out on a CNC router, then a coating, similar to plastic is heated and vacuum pressed to the face. The end result is a durable long lasting finish.

What type of warranty do your products have?
We offer a LIfetime warranty on materials and workmanship.  You can see the full warranty here.

Can we add your product to our current system?
We do not normally because it can be more labor intensive and costly to add in product as opposed to replacing it.

Do you offer financing?
Yes, we offer 18 months 0% financing through Synchrony Bank.  

CLOSETS

Do you remove the current systems before install?  
Yes, we can remove them for you.  We recommend that closets with existing wood shelving be removed and painted BEFORE we install your new system.  Wire systems come out easily and leave minimal damage and it is not necessary to repaint before install.

What kind of drawer slides and drawer boxes do you use in your closet systems?
Closet Doctor closet organizers come standard with full extension ball bearing slides rated at 100 lb. Additionally our drawer boxes are built using all 3/4" material that is color matched to the rest of the system. The boxes are assembled using a blind dado joint and screwed together. This is a far stronger box than a nailed together box with but joints.

Can you do crown molding in the closet systems?
Yes we can do crown molding on our closet organizers. It does limit the use of the top shelf area and is not recommended of you want to store large items up top.

Do you have the curved closet rod for the corners?
We have access to these curved rods, but do not recommend them as they are not an efficient use of space. The curved rod causes the clothes to bunch up in the front and have unused space in the back

How to remove a drawer with full extension drawer guides?

 

How to adjust a fixed shelf: